First time requesting a repair? Here's a step by step instruction:

1. Complete either the Non-Warranty or Warranty form.
2. An RMA number will be sent to your email as soon as you finish.
3. Clearly label your package with the RMA number.
4. Ship your package to Kar-Tech. Note: Kar-Tech does not pay inbound shipping.
5. The inspection report with estimated repair charges will be emailed when complete, with any additional charges or credits. Payment of any additional charges will be required before repairs begin.
6. Warranty items will be shipped back once repaired, free of charge, through UPS Ground. If out of warranty, we will contact you for shipping instructions once the repair is complete.

Uncertain if your product is under warranty? please call 262-646-9444 x2 with your serial number, located on your product. The first two digits of the serial number generally signify the year of manufacture, the second two digits signify the week of the year.

If you would like to track your RMA, please feel free to register for an account by clicking here

Kar-Tech's standard warranty is one year from the date of shipment, which may be later than the date of manufacture signified on your product.